Refund policy

Draft — review before launch. Last updated 10 November 2026.

Everything on XIT is digital and delivered instantly, so purchases are final except when delivery fails.

You're refunded in full when

• A file, ebook or course is missing, broken or can't be opened, and the seller doesn't fix it;
• An event is cancelled or doesn't take place;
• A booked session doesn't happen because of the seller.

How to ask

Open the item in your Library and choose Report a problem. Our team reviews it, usually within two working days. Approved refunds go back to your XIT Wallet in full, including the seller's, XIT's and any referral share.

Not refundable

Changing your mind after access is delivered, Go Pro after activation, wallet transfers between members, and XIT token sent to the burn address.

Held payments

For events and services, the seller's share is held until the event or session has taken place, so refunds can be made if it doesn't.